FAQ
1. Q. How do I order online?
A. First, you need to register an account. A customer service representative will then contact you to get your reseller or tax id information. After you have been approved, you will be able to view prices online. Please note that your total at checkout does not include shipping fees.
2. Q. What happens after my order has been placed?
A. If this is your first order, a customer service representative will contact you to confirm your order and give you a shipping quote. After you confirm your order, we'll get the payment information. We will charge your credit card before the product is shipped out. If this is your first order with us, please download the credit card authorization form, sign it, fax or email back to us.
3. Q. Do you accept phone orders?
A. Yes. Simply call (323) 201-3770 Monday-Friday 9am-6pm Pacific Standard Time and a helpful customer service representative will be able to assist you.
4. Q. How can I check on my order?
A. You can track orders and view your sales history by login into your account.
5. Q. Do you offer drop shipping?
A. Currently our company does not offer drop shipping.
6. Q. What's your minimum order?
A. Our minimum order is $100.
7. Q. How can I know the shipping cost?
A. For retail store orders, we normally ship by Fedex. Once we receive your order, your shipment quote is based on the weight. If you would like us to inform you the shipping cost, please leave a note when you place order. .
8. Q. Can you send me a catalog?
A. The most current up to date products can be view on our home page (Catalog). We don’t create a catalog due to our rapid inventory change.
9. Q. Where are your products made?
A. All of our products are manufactured and made in China.
10. Q. How long will it take me to get my order?
A. On average, with UPS ground, and also depending on the destination of your order. You could expect to receive your order in about 1 to 1 and half week. It takes a couple days for order processing and packing.
11. Q. How will my order be shipped?
A. Yelete uses UPS for all domestic and international shipments. For larger shipments we usually recommend Trucking companies to lower the cost of shipping.
12. Q. I received my order but something is damage or missing. What do I do?
A. Please feel free to contact us at 323.201.3770 or email to rma@yelete.com
13. Q. Do you have samples of your products that I could get for free?
A. Unfortunately, we currently do not offer any free product samples. We do however have sample packages for sale and you could find them on our website.
14. Q. Can I come visit your showroom?
A. Our business operation hours are Mon-Fri from 9am-6pm PST. Please call in and set-up an appointment 323.201.3770
15. Q. What's your return Policy?
A.
-Order cancellations must be requested by written form (letter or e-mail).
-No cancellations accepted after shipment.
-Returns are accepted within 7 days from confirmed order delivery date, on unopened packages with original manufacturer`s seal. No returns for special orders.
-Returns subject to a 10% restocking fee. Customer will assume return shipping costs.
-If it's damaged items, we'll pay for the shipping and waive the restocking fee.
-$25.00 charge for any returned checks.
-Claims for any damage must be mad within 3 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.
-Price on this invoice does not included shopping and handling fees. Shipping and handling are non refundable. (Including but not limited to all refused and unaccepted packages.)